Your projects in full confidence

Needhelp guarantees your satisfaction and the proper execution of all your work at home. Our guarantees protect both our customers and our tradespeople.

Services insured by AXA
Multi-risk insurance included
"Satisfied or Redone" guarantee
Coverage in case of defects*
Benefit from a dedicated customer service
Support and follow-up of your requests

Your projects in full confidence

All our services are covered by AXA's multi-risk insurance policy.

  • Customers are protected in the event of damage caused by the tradesperson during a job (e.g. damaged object(s), water damage, etc.).

Civil liability customer

Our Axa insurance protects the customer in case of consequential damage (material and physical) caused by the tradesperson (e.g. water damage after the installation of a kitchen, an object falling on the customer, etc.).

We then compile a file for investigation and possible compensation.

Benefit from our support

Our teams are at your service Monday to Friday, 9am to 6pm.

If you have a specific question, please visit our FAQ.


Our partners

Our partnersscrewfixB&Qassurance-AXA

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Contact us

Contact us(from Monday to Friday - 9am to 6pm)
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