Jobber KPIs




Keep your KPIs on a high level, and get more jobs!

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The different levels



Niveau Bronze
Bronze level
+ 10% chance of being selected
jobs More than 30 jobs done
jobs Average rating greater than 4.5
recurrence Recurrence rate greater than 5%
annulation Cancellation rate less than 5%

Niveau Argent
Silver level
+ 20% chance of being selected
jobs More than 50 jobs done
jobs Average rating over 4.7
recurrence Recurrence rate greater than 5%
annulation Cancellation rate less than 5%

Niveau Or
Gold level
+ 50% chance of being selected
jobs More than 70 jobs completed
jobs Average rating greater than 4.8
recurrence Recurrence rate greater than 5%
annulation Cancellation rate less than 5%


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Other KPIs

In addition to the feedback you receive from customers at the end of each assignment, we have implemented additional performance indicators. : the cancellation rate and the repeat rate.


What is the repeat rate? taux de récurrence
The repeat rate is the percentage of times your client returns to you on NeedHelp. The higher the rate, the more you receive jobs in your area. Even better, if your repeat rate is higher than the average of other jobbers in your area, your offers are automatically recommended to the clients

What is the cancellation rate? taux d'annulation
The cancellation rate is the percentage of missions you canceled after winning the job. The lower the rate, the more you will be highlighted on the platform. If your cancellation rate is too high, NeedHelp reserves the right to suspend your account temporarily or permanently.


What does "Recommended" mean? Recommandé
In order for your offers to be recommended, your current performance indicators must have a high score. The more they are, the more likely your offers are to be recommended by the platform.