In addition to the feedback you receive from customers at the end of each assignment, we have implemented additional performance indicators. : the cancellation rate and the recurrence rate.
What is the recurrence rate?
The recurrence rate is the percentage of times your poster returns to you on NeedHelp. The higher the rate, the more priority you have to receive jobs in your area. Even better, if your recurrence rate is higher than the average of other jobbers in your area, your offers are automatically recommended to platform customers.
What is the cancellation rate?
The cancellation rate is the percentage of missions you canceled after winning the job. The lower the rate, the more you will be highlighted on the platform. If your cancellation rate is too high, NeedHelp reserves the right to suspend your account temporarily or permanently.
What does "Recommended" mean?
In order for your offers to be recommended, your current performance indicators must have a high score. The more they are, the more likely your offers are to be recommended by the platform.