The "Satisfied or Refurbished" guarantee!

NeedHelp provides its users with a "Satisfied or Refurbished" guarantee

This guarantee allows posters who have services provided by jobbers following a connection on the NeedHelp site, to see the service redone if it does not comply with what was ordered.

The purpose of this service offered by NeedHelp is to enable and finance:

  • The resumption of the bad execution of the service by the jobbeur
  • The repurchase of the material necessary for the resumption of the disorders caused during the intervention of the first jobber (the material must be the object of the service).

The guarantee is capped at € 2,000 per intervention redone (labor + purchase of equipment), and cannot exceed twice the original price of the first intervention.

Learn more by consulting the terms and conditions.

What to do in case of disaster ?

Contact within 7 (seven) calendar days consecutive to the end date for the completion of a service, our customer service by email, and describe your Claim:   To declare a sinister

  • Declaration on the Postor's honor explaining the exact circumstances of the incident
  • Photographs of proven defects or damage to the assembly of the poorly executed service

The Claim is dealt with provided NeedHelp is in possession of all the documents necessary for examining the file. NeedHelp reserves the right to ask the Poster for any additional documents to assess the merits of the complaint. Failure to comply with these instructions, except in fortuitous cases or force majeure, gives the right to NeedHelp not to intervene under its after-sales service.

The NeedHelp After-Sales Service will come back to you subject to 15 days provided that it is in possession of all the documents necessary for the processing of the file.