NeedHelp provides its users with a "Satisfied or Redone" guarantee
This guarantee allows clients who have services provided by tradespeople on the NeedHelp site, to see the service redone if it does not comply with what was ordered.
The purpose of this service offered by NeedHelp is to enable and finance:
The guarantee is capped at £ 2,000 per job redone (labor + purchase of equipment), and cannot exceed twice the original price of the first job.
Learn more by consulting the terms and conditions.
What to do in case of disaster ?
Contact within 7 (seven) calendar days consecutive to the end date of the job, our customer service by email, and describe your Claim: To declare a sinister
The Claim is processed on condition that NeedHelp is in possession of all the documents necessary for the investigation of the case. NeedHelp reserves the right to ask the Client for any additional documents to assess the validity of the claim. Failure to comply with these instructions, except in cases of force majeure or fortuitous event, gives NeedHelp the right not to take action in respect of its after-sales service.
The NeedHelp After-Sales Service will come back to you within 15 days if all the documents necessary for the processing of the file have been sent.